We're aware of issues with Apple Pay and Card withdrawal issues, and we're sorry for the hassle. 

Why was my withdrawal failing? 

Apple Pay and Card withdrawals may be declined due to bank restrictions on your associated card, these restrictions are outside of Betfair’s control.  

What can you do to resolve?  

Depending on the circumstance you’ll have different routes to resolve 

If your card is blocked you will see the following message: 

• You’ll still be able to deposit however withdrawals are blocked. 
• If you’ve deposited with a different card or Apple Pay card, we recommend withdrawing your funds via the alternative card or apple pay card.  
• If you haven’t deposited with a different card before, we recommend adding a new card or apple pay card – to do this you’ll need to make a minimum amount deposit first to active it.  
• Alternatively, if you don’t want to add a new card or apple pay card, you can withdraw via bank transfer. Navigate to the ‘other tab’ and withdraw via Bank Transfer, which will take 2-5 business days.  

If you do not see the message above your card isn’t blocked 

• Firstly, you’ll still be able to deposit however withdrawals will likely continue to be declined, and funds returned to your Betfair account. 
• Contact your bank first to check for any blocks on gaming transactions or other restrictions on your account. 
• If your card continues to be restricted by your bank, you’ll need to withdraw via a different card. To do this you'll need to contact our Customer Service team so that they can verify your current card and remove the card so that you can withdraw to a new card or apple pay card. 
• Once verified, you'll be able to add or use alternative payment methods for withdrawals. 
• Please note that if you don’t have an alternative payment method already active on your account you will need to deposit the minimum amount to activate the new method for withdrawal. 

What you’ll need to provide 

For Physical cards: Send us a clear photo of the front and back of your card showing:  

1. The cardholder's name 
2. The first 6 digits of the card number 
3. The last 4 digits of the card number 
4. The card expiry date 
5. Important: Cover the middle digits and CVV code for security. All other card details must be clearly visible.  

For virtual cards: Please provide one of the following: 

1. An online statement showing the first 6 and last 4 digits, cardholder's name, and a recent transaction to Betfair 
2. A card ownership certificate 

To submit your documents: 

Please contact our Customer Services team here