To close the account, you can contact our customer service team using the button at the bottom of this page citing one of the following options, and they will be happy to help.
You can also use our ‘Self-Exclusion’ Safer Gambling service if you feel you need a break from gambling. To find out more about this click here
When closing your Betfair account, we offer several different methods of closure:
A. Regular closure
This type of account closure is designed for those who no longer wish to bet with Betfair. They may be unhappy with the service they have received or are moving away for a while. This method of closure will allow you to reopen your account at any time by contacting customer service.
As part of our commitment to safer gambling, Betfair provides options to customers who have issues with gambling. One such option is to request a self-exclusion. If you place a self-exclusion, your balance will be transferred to your most recently used payment method. Your account can not be reactivated before the selected period of exclusion expires and you will not receive any marketing or promotional material.
This option allows you to take a break for one of the following periods of time:
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
In order to reactivate your account once the period of exclusion has expired you will need to contact us.
RGIAJ (State Exclusion Scheme)
The General Register of Gaming Access Bans (RGIAJ) is a state exclusion scheme which allows players to register for the purpose of preventing access to online gambling in Spain.
If you are registered with RGIAJ, you exclude yourself from all online gambling in Spain and Autonomous Communities, without having to exclude from each individual operator.
For more information, please visit https://www.ordenacionjuego.es/en/rgiaj
C. Short Break
The short break option allows you to take a break for a period of your choice between 1-30 days. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up. To find out more about this click here
D. Request for Deletion
This type of request is designed for those who no longer wish to bet with Betfair and would like their personal data deleted in line with the General Data Protection Regulation (GDPR). Your personal data will no longer be processed by Betfair. In order to submit a request please email SubjectRights@betfair.com or alternatively contact our Customer Service Team using the button at the bottom of this page. Should you meet the criteria to be erased, your request will be processed within 30 days. Please be advised that this right is not absolute, and we may be obliged to retain your data after the closure of your account, where legally required to do so.