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Club Betfair Support

Next Level Rewards are waiting! Join Club Betfair and bet the required amount across the week to unlock weekly rewards.

Sustituto+

Don’t let a substitution ruin your bet! With Safe Substitution, you stay in the game. If you place a bet on a qualifying player market (see the list at the end of this article) and that bet would have won with the original player or their substitute, your bet still counts as a winner!

Setting and Changing a Password

Setting and Changing a Password

Expert Fee FAQs

This article details information on our Expert Fee, and some Frequently Asked Questions on Expert Fee

Sportsbook: Can I cancel or amend my bet?

No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and C

Sportsbook: My bet has not been settled yet. Why not?

We aim to settle every market within a matter of minutes - usually within half an hour, at a maximum. If your bet has still not been settled for a long period the result of an event is known, please get in touch with Customer Service. We'll need the

Bet Settlement

This article answers frequently asked questions around Bet Settlement. It covers timescales, what our settlement rules are and explains some of the reasons why you may not have received what you were expecting in your winnings.

Sportsbook: How do odds work?

Betfair Sportsbook uses both fractional and decimal odds, you can switch between the two at any point, either from: Desktop: by selecting either fractional or decimal from the black banner at the bottom of the page. Mobile: by clicking on your balanc

How to place a Bet Builder bet

Bet Builder is a new feature that allows you to build your own accumulator within a single match from a variety of markets. If you are looking to place a Bet Builder , we'll outline the steps below for mobile or desktop. Mobile | Desktop Mobi

El Noventazo

"El Noventazo" is a football match odds market with a chance of early pay out on winning bets.

Safer Gambling categorization groups – Royal Decree 176/2023

From September 13, 2023, we are introducing two new categorization groups to monitor and help potentially vulnerable players: Intensive gambling behavior group and Risky gambling behavior group. This new categorization system will be implemented in compliance with the Royal Decree 176/2023.

Exchange: What is Best Price Execution?

What is Best Price Execution? The Best Price Execution feature enables customers to get matched at the best available odds on the Exchange. With the Best Price Execution feature switched on, if better odds are available, or become available, after yo

When and why do I have to provide Betfair my occupation?

As per the recent regulation described in Article 5 of Law 10/2010, of April 28, on "Prevention of money laundering and financing of terrorism", gaming operators must collect information from users to know the nature of their occupational or business activity,

Shots and shots on target: How bets are settled on these markets

With more football markets than ever available, we thought it was a good time to provide a list of definitions to help you understand how your bets on 'shots' and 'shots on target' will be settled.

Account Closure

To close the account, you can contact our customer service team using the button at the bottom of this page citing one of the following options, and they will be happy to help.

What is Source of Funds?

Source of Funds may sound like a daunting process, but don’t worry! This process assists us to ensure that we can get to know you and provide you with a great customer experience, as well as ensuring that we fulfil our obligations. At times,